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Not Marketing (you close one deal at a time; marketing builds demand at scale). Not customer support (you bring in revenue, not handle tickets).
Field
Sales & Customer Success
Building client relationships, closing deals, and ensuring customer success and retention. 12 roles in this field, part of Sales, Marketing & People.
12 roles12 to 14 chapters a path15 to 30 min a day
Where the work happens
- Remote-first SaaS revenue teams
- Hybrid in-house sales floors
- Travel-heavy field sales territories
- Retail stores and showrooms
- Customer support hubs and contact centres
Explore the paths
Roles in this field
Account Executive12 chapters · About 3 monthsManages the sales cycle from discovery to contract for new customers.Account Manager13 chapters · About 3 monthsBuilds relationships with existing customers to retain and expand accounts.AI Sales Agent Operator12 chapters · About 3 monthsOwns the AI outbound stack (11x, Clay, Apollo) and tunes outreach at scale.Business Development Specialist13 chapters · About 3 monthsCreates new growth opportunities by outreach, partnerships, and lead qualification.Customer Success Manager14 chapters · About 3 monthsHelps customers get value from a product and reduces churn through support and planning.Customer Support Specialist13 chapters · About 3 monthsSolves customer issues through chat, email, or phone and documents common fixes.Inside Sales Representative12 chapters · About 3 monthsSells remotely through calls and video, often handling a high volume of leads.Retail Salesperson12 chapters · About 3 monthsHelps customers in stores choose products, solve issues, and complete purchases.Sales Engineer12 chapters · About 3 monthsSupports sales with technical demos and helps match solutions to customer needs.Sales Operations Specialist13 chapters · About 3 monthsImproves sales processes, tools, and reporting so teams can sell efficiently.Sales Representative13 chapters · About 3 monthsFinds prospects, explains offerings, and closes deals to grow revenue.Travel Agent12 chapters · About 3 monthsHelps customers plan trips by booking transport and accommodation and solving travel issues as they arise.
In the app
More in the app.
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In the app · Premium
More in the app.
- Where the field is going, and its specialist areas
- What people earn at each stage, and where they find jobs
- Common mistakes, from hiring managers
- Updated monthly, with sources
Start exploring Sales & Customer Success.
12 roles, each with a path of its own.
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